"Intent to Action." That was the thread running through nearly every conversation at WoW2026.
MCP as the governed front door
Every customer we spoke with has enabled Model Context Protocol (MCP) as a core capability. Through Workato Enterprise MCP, employees can query and act across enterprise systems directly from the IT-provisioned Claude or ChatGPT workspace, fully governed by data access guidelines, role-based controls, and complete auditability.
We heard great success stories of finance and accounting teams using this AI capability to build their own control rooms, custom agents, and analytics, all without breaking compliance.
Focus beats restriction
General-purpose LLMs handle everyday tasks. For focused work, teams are deploying Workato Genies as domain-specific agents.
Giving each role the exact skills, actions, and knowledge base it needs keeps execution focused and clutter-free.
Deterministic logic still wins where it matters
For mission-critical processes, version-controlled and testable logic remains non-negotiable. That is why Workato AIRO resonated so strongly: AI speeds up building the workflow, while execution stays deterministic and predictable.
AI is reaching the customer-facing core
Lenovo showed this well, using Workato behind Qira, their cross-app AI experience.
Customers also shared great results using spec-driven development for high-stakes workflows like eSIM activation and Wi-Fi provisioning.
1.1 billion enterprise AI actions
The scale speaks for itself: Workato customers have passed 1.1 billion enterprise AI actions.
The keynote framed it well: start from the outcome and work backward. Applied AI is the opportunity to break traditional operational silos and optimize end-to-end workflows.
The question is no longer "Can AI do this?"
It is "Which core workflow do we govern, measure, and scale next?"
Explore Applied AI Enterprise Services →